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EVE LOM

Only items where the subscription option is offered on the product page qualify for subscription benefits. You can see a complete list of eligible products here.

Only items where the subscription option is offered on the product page qualify for subscription benefits. You can see a complete list of eligible products here.

Can I subscribe to receive any product?

Subscription

What is your return policy?

When will I receive the refund on my return?

Why was my return denied?

Do you accept returns from third party vendors?

Returns & Refunds

What is the cost of shipping?

When will my order ship?

How can I track my order?

When can I expect my order to arrive?

My order was marked as delivered but I do not see it

Do you ship internationally?

Shipping to Canada

Shipping to Mexico

Can I request a delivery time?

Shipping & Delivery

Can I order outside of the United States?

Can I change or cancel my order after it is placed?

Is there a limit to the amount of items that I can order?

Why was my order modified?

My item arrived damaged/defective. What should I do?

What forms of payment do you accept?

When will I be charged?

How do I use a promo code?

What is NoFraud verification?

Can I purchase EVE LOM in stores?

Gift card terms and conditions

Do you offer gift wrapping?

Gifts and Gift Cards

Orders & Payments

Do you offer product samples?

Are your products and services for personal use?

Are your products pregnancy safe?

Do your products contain tree nuts?

What is the shelf life of your products?

What is encapsulated retinol?

What is double cleansing?

Radiance Repair Retinol Microbiome Claim

Products & Usage

How do I earn loyalty points?

How do I redeem my points?

Referral Program

Loyalty & Rewards

How do I start receiving subscription items?

How does the subscription service work?

Do I receive a discount for choosing subscription?

Do I receive free shipping for choosing subscription?

How do I enroll in the subscription service?

How are future orders processed?

Will I receive a reminder before my next subscription order?

Can I edit or cancel an upcoming subscription order?

Can I add promotional offers to my subscription orders?

Can I subscribe to receive any product?Updated 2 years ago